My warranty, like most manufacturers, covers defective parts and workmanship. I’ve carefully chosen the components to last and I practice sound and proven building technique. With proper care, rods can last a lifetime and I provide instruction for proper care and maintenance to help ensure that.
The best care and maintenance though won’t prevent rod damage from a car door, being dropped on a rock, wacked on a tree or the water (in anger or otherwise), a critter eating your handle, using your rod to fend off snakes, bats, mosquitos, bears, wolves, bunnies, geese, ducks, beavers or bigfoot. Truth be told, most rods break due to improper use and/or abuse by the angler. The most common causes are high sticking, a heavy weighted fly striking the blank during the cast, improperly transporting it, or just using the rod for its unintended purpose, such as trying to land a 20 pound fish on a 2wt. The internal damage may not be immediately apparent, but it will likely break later, especially graphite carbon fiber rods. It’s likely I will detect manufacturing defects during my initial acceptance inspection, the build itself, or during my static and dynamic testing process. If the damage is due to a manufacturing defect, I’ll fix or replace the rod with a comparable rod. If the damage is due to angler error, I will attempt to repair it at a fair price. I don’t want customers to feel cheated. A good builder/customer relationship is paramount to me.
The owner is responsible for the shipping to and from my shop, but should we determine the damage is covered under warranty then we’ll reimburse the customer for the costs of shipping. If it’s not covered by Wayward Angler’s or the blank manufacturer’s warranty then we’ll work with you to make it right and provide a reasonable estimate for the repair or replacement.
Problems are rare, but stuff happens. The sooner you bring the issue to us the better, so we can get you back on the water. Your satisfaction is important.
Terms of Service Agreement
Wayward Angler merchandise and product pricing is determined by Wayward Angler, located in Fairfax County, Virginia. Price changes, should they be required, will be communicated to buyers prior to accepting orders.
State and Federal Tax Information:
All sales to Virginia residents are subject to Virginia state “Sales and Use Tax” of 4.3%, a country tax of 1%, and Northern Virginia regional tax of 0.7%. The total Sales tax is 6% of the purchase price. In accordance with Virginia tax law, the sales tax is determined by the location of the licensed business, regardless of the address of the Virginia resident. Out-of-state purchases from Wayward Angler are exempt from Virginia State, county or regional Sales and Use Tax.
Fishing equipment manufacturers are required by US Federal Law to file Federal Sportsfishing Excise Tax (FET) on certain sport fishing products, to include fishing rods. Wayward Angler product pricing is inclusive of the FET, not to exceed $10 per rod. The revenue from this is distributed to the Fish and Wildlife departments of each of the US 50 states. Additional information regarding the Federal Sportfishing Excise tax can be found at https://www.irs.gov/publications/p510/ch05.html
Shipping and Payment:
All orders shall be shipped following completion of build. All payments shall be paid in full prior to beginning work or as stipulated by Wayward Angler in the invoice. Shipping charges are normally processed immediately. You shall receive an email invoice for the total purchase, including shipping on all orders (taxes apply per above tax policy and law).
All orders are shipped via USPS or FEDEX Ground service, fully insured. All shipping costs for orders shall be charged to the customer, including any associated with oversize shipments, additional handling, other shipping services or shipments to destinations outside of the continental United States.
All returned merchandise must be received by Wayward Angler in the same condition as shipped by us, and no later than 15 calendar days from the date the customer receives the product. Wayward Angler either will credit the purchase price of each returned item to your account or replace the item, whichever you choose. Per our warranty, If the merchandise is returned due to failure or our mistake, Wayward Angler will reimburse you for return shipping costs.